Freephone: 0800 2800 094
0161 979 0003Text: CIC to 88802Email: claims@croftons.co.uk

Product Liability Claims

When buying an item from a manufacturer, retailer or supplier, the highest levels of quality are expected, no matter what product it may be.

If your purchase turns out to be unsafe or faulty and causes you an injury, you can make a product liability claim with Croftons Solicitors.

Compensation can also be claimed if a faulty product causes damage to your personal property, as long as the total cost of the damage suffered is £275 or more.

The Consumer Protection Act covers all consumer goods, including pharmaceutical products or medical devices.

For example, if an individual purchased a hair dye which caused them to suffer burns to the scalp, a hair and beauty claim could be made against the distributor.

Also covered are goods used in the workplace, which means you do not necessarily have to have purchased the faulty item yourself to make a claim.

A product is defined as defective if it did not meet the legitimate expectations of the user once purchased.

The way the product was marketed will be taken into account to help determine these expectations, and any accompanying instructions or warnings will be studied.

Making A Claim

Product liability claims must be made within three years of the date of the incident in which you were injured or your property was damaged.

The only exception to this rule occurs when it is only discovered a faulty product was to blame more than three years after the incident. In this scenario, the time limit reverts to three years from the date that the cause became known.

Unfortunately, any incidents which do not fall into this timeframe will be statute barred, and you will be unable to claim.

Contact Croftons Solicitors

To speak to one of our experienced team of solicitors regarding your product liability claim, you can either fill in the contact form for a call back at a more convenient time, or call free on 0800 2800 094.



Croftons Injury Claims and Croftons are trading names of Croftons Solicitors LLP, a limited liability partnership registered in England and Wales with number OC343375.
The term ‘partner’, if used, denotes a member of Croftons Solicitors LLP or a senior solicitor of Croftons Solicitors LLP with equivalent standing and qualifications. A full list of members is open to inspection at the office. Croftons is authorised and regulated by The Solicitors Regulation Authority (SRA) number 508041.
VAT Registration number 145 2172 89. Croftons has its principal place of business at The Lexicon, Mount Street, Manchester, M2 5FA.
We do not accept service by fax or other electronic method.