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£5,000 for elderly shopper injured falling down stairs

The Croftons Solicitors team have helped an elderly woman secure a £5,000 settlement after she was injured while out shopping.

At the time of the accident, the victim was visiting Marks and Spencer with her daughter and had just come out of a changing room area. The two women were walking to another part of the shop when they both fell down a flight of three stairs.

The store’s layout meant that it was not clear that these steps were there, and the fall left the victim with a fractured hip.

Store offers settlement after series of similar accidents

Initially, the store denied liability for the accident, but the victim decided to make a claim after her first aider mentioned similar previous incidents that had occurred.

Even while refusing to admit liability, the store did confirm that there were plans in place to redesign the area where these hazardous steps were situated.

Despite this stance, once the claim was submitted, the shop made a settlement offer of £5,000. This amount was accepted by the victim, who was keen to conclude the claim as quickly as possible.

Get help with your claim

If you have suffered a similar trip or fall indoors, Croftons Solicitors will be able to help with your claim.

Whether you choose to accept a settlement offer or are prepared to pursue your case all the way to court if necessary, we will support you every step of the way, offering the advice and guidance you need to successfully secure compensation. Call us free on 0800 2800 094 to find out more.

Croftons Injury Claims and Croftons are trading names of Croftons Solicitors LLP, a limited liability partnership registered in England and Wales with number OC343375.
The term ‘partner’, if used, denotes a member of Croftons Solicitors LLP or a senior solicitor of Croftons Solicitors LLP with equivalent standing and qualifications. A full list of members is open to inspection at the office. Croftons is authorised and regulated by The Solicitors Regulation Authority (SRA) number 508041.
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